Terms & Conditions

1. General Policy

By shopping with MummyStore, you agree to our terms of service. We provide curated, imported baby clothing, and we ensure every item is inspected before it is dispatched to you.

2. Refund Policy

Please note that MummyStore does not offer refunds. All sales are final. We encourage customers to check their orders and sizing carefully before completing a purchase.

3. Exchange Policy

We only allow exchanges under very specific conditions. We do not accept exchanges for “change of mind,” style preference, or wrong size selection by the customer.

Exchanges are ONLY valid if:

• Wrong Product: You received an item different from what you ordered.

• Damaged Item: The product has a manufacturing defect or was damaged upon arrival.

4. How to Request an Exchange

If you receive a wrong or damaged item, you must notify us via our 24/7 Chat Support within 3 days of receiving your parcel.

• Proof of purchase and photos of the damaged/wrong item are required.

• Items must be in their original, unwashed, and unworn condition with tags attached.

5. Shipping for Exchanges

If the error is ours (wrong item or damage), MummyStore will cover the shipping costs for the replacement.